Commitment
Our customers range from large multinational corporations to small and medium size public and private companies. They all have one thing in common; they expect from Alloy Steel International a high level of performance in everything that we do, from answering the phone courteously and efficiently to delivering high quality, competitively priced products on time. Our task is to perform at a level that meets and exceeds all of our customers expectations.
Continuous Improvement
We realise that high standards, responsive customer service, quick quoting and on time delivery are only a part of the total package which Alloy Steel must offer our customers. We constantly strive to enhance our competitive position through continuous improvement.
Employee Involvement
To achieve a high level of performance requires the commitment of all our employees to fulfilling customer requirements. It is company policy to keep all our employees informed of our customers needs and what must be done to be a successful supplier.
Same Day Quotations
We offer same day quotations for repeat order inquiries. Ninety (90) percent of all other inquiries are responded to within two (2) days.
On Time Delivery
Arcoplate understands the importance of fast turn around and on time delivery. We continually work to shorten our delivery times.
Traceability
Finally, we offer our customers complete traceability to the raw materials from which there products are made. Certification with regard to chemical content and other required certifications are available on request.
Our customers are integral part of our business. Customer requirements and customer satisfaction are the building blocks on which Alloy Steel success has been built, and they will continue to be the foundations for future success.